Not Receiving Faculty/Staff/Student Emails Sent by Marketing

Summary

What to do if a user is not receiving campus-wide emails from Marketing.

Body

Issue/Question

Staff member not receiving emails sent by marketing, such as from president@usd.edu, businessoffice@usd.edu, urelations@usd.edu, and pubsafe@usd.edu 

Environment

  • Microsoft Dynamics
  • Email

Cause

Bad Data

User is not in Microsoft Dynamics

Resolution

  1. Please submit a request with the following information:
    • Email address of affected user
    • Emails not being received

Details

Details

Article ID: 10366
Created
Thu 7/16/26 9:49 AM
Modified
Fri 8/7/26 12:03 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated