Reporting Suspicious or Malicious Phone Call or Text Message

Summary

What to do if you receive a suspicious call or text.

Body

Issue/Question

Suspicious phone call or text claiming to be an IT representative, asking for passwords or other information

Environment

  • VOIP Phones
  • SMS

Cause

Smishing (SMS Phishing) or Vishing (Voice call Phishing) attempt

Resolution

  1.  Please submit a request with the following information: 
    1. Contact information of the caller/message sender
    2. Details provided by the caller/message sender
    3. Phone number and name of person who was contacted
    4. Screen shot of the text message

ITS STAFF ONLY

  1. Follow Processing Suspicious or Malicious Phone Calls or Text Messages Reported by Customers

Details

Details

Article ID: 10354
Created
Thu 7/9/26 3:38 PM
Modified
Fri 10/9/26 12:27 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Not Validated

Related Articles

Related Articles (1)

Reporting Suspicious or Malicious Email
Information on how to report a suspicious email and how to use the Phish Alert Button. Report suspicious emails to help protect USD's accounts, data, and systems. Early reporting allows the security team to identify threats, prevent others from becoming victims, and reduce the risk of phishing, malware, and fraud across campus.