SmartDocs is Crashing Eaglesoft

Issue/Question

When opening a document within Smartdocs the system will crash

Smartdoc file opening outside of Smartdoc and Eaglesoft

Environment

  • Eaglesoft
  • Smartdoc

Cause

Microsoft Word needs to be configured

Resolution

  1. Close Eaglesoft
  2. Open Microsoft Word
  3. Click Options at bottom left
  4. Under the General tab, click the radio button next to Optimize for compatibility
  5. Click OK
  6. Close Word
  7. Restart computer
  8. User Eaglesoft as normal

Details

Article ID: 8282
Created
Thu 3/30/23 11:59 AM
Modified
Fri 4/14/23 4:34 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated