Troubleshooting Scanning into EagleSoft Smart Docs


I am unable to scan anything into patient charts

I am unable to scan anything in to smart docs

Hooked up the HP scanner that used to be on my desk, so I can scan double-sided. Can't figure out how to adjust the settings so it does in Eaglesoft. I have the default profile set to two-sided, and it works on a regular scan

Error: EagleSoft.exe caused EXCEPTION_ACCESSVIOLATION in module ntdll.dll at 0x773b2a13


  • Windows 7
  • EagleSoft
  • Dental Hygiene
  • SmartDocs
  • Adobe Reader


Scanner settings and Adobe Reader permissions


Make sure you are using an EagleSoft compatible scanner

  1. Update Drivers
  2. Open SmartDocs
  3. Click File
  4. Click Acquire from TWAIN device
  5.  next to Source
  6. Click your scanner name
  7.  Enable Multi-Page
  8.  Auto Scan
  9.  Save Images as PDF Document
  10. Click
  11. Click All Programs
  12. Right Click Adobe Reader
  13. Click Compatibility
  14. Click Run this program as an administrator
  15. Click OK
  16. Restart the computer


Article ID: 2589
Wed 3/27/19 1:50 PM
Wed 2/10/21 3:51 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance