Error When Picking Up USD Account

pickup Account-Pickup account date-of-birth DoB birth-date birthdate account-error error-account

Issue/Question

I cannot pickup my account after being accepted

Error: Your administrator has not enabled you to use this feature.

Environment

USD Account Pickup
USD Central Authentication Service
Banner

Cause

The date of birth is incorrect in LDAP

No account requested

Account has not yet been created

Resolution

Note: Student accounts are created overnight and are not ready to be picked up until the day after having been accepted to USD

Please contact the Service Desk with the following information:
1. Your name
2. Your Banner ID

ITS STAFF ONLY

Follow Verify Identity
Follow Verify Student is Accepted
Follow Finding Date of Birth for the USD Account Management Tool
Follow Requesting Account Access for a New Employee

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Details

Article ID: 1257

Created

Wed 11/14/18 10:55 AM

Modified

Mon 10/2/23 12:19 PM

KCS Article Status

WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

Validated

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