Error When Picking Up USD Account

pickup Account-Pickup account date-of-birth DoB birth-date birthdate account-error error-account

Issue/Question

I cannot pick up my account with my date of birth

I cannot pickup my account after being accepted

Error: No match found by the supplied user

Error: *ERROR* Person does not have a student record for term entered.

Error: *ERROR* Person is not a student, cannot register

Environment

USD Account Pickup
USD Central Authentication Service
Banner

Cause

The date of birth is incorrect in LDAP

No account requested

Resolution

Please contact the Service Desk with the following information:
1. Your name
2. Your Banner ID

ITS STAFF ONLY

Follow Verify Identity
Follow Verify Student is Accepted
Follow Finding Date of Birth for the USD Account Management Tool
Follow Requesting Account Access for a New Employee

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Details

Article ID: 1257

Created

Wed 11/14/18 10:55 AM

Modified

Mon 3/6/23 12:58 PM

KCS Article Status

WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

Validated

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