Error When Picking Up USD Account

Issue/Question

I cannot pick up my account with my date of birth

I cannot pickup my account after being accepted

Error: No match found by the supplied user

Error: *ERROR* Person does not have a student record for term entered.

Error: *ERROR* Person is not a student, cannot register

Environment

  • USD Account Pickup
  • USD Central Authentication Service
  • Banner

Cause

The date of birth is incorrect in LDAP

No account requested

Resolution

  1. Please contact the Service Desk with the following information:
    1. Your name
    2. Your Banner ID
    3. Your correct date of birth

Details

Article ID: 1257
Created
Wed 11/14/18 10:55 AM
Modified
Wed 1/26/22 3:24 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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