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Quick Quality Reference Guide for writing good Knowledge Centered Service (KCS) Knowledge Base Articles part of the Content Standard with the following sections: Spelling Counts, Keyboard & Mouse Actions, Keyboard Names & Functions, Structuring an Article, Keep it simple, Be able to say yes to the following, need additional help

TeamDynamix Knowledge Base articles need to follow a specific Knowledge Centered Services (KCS) standard when being created and published. This article covers the structural elements of the KCS Content Standard. (Article Category, Subject, Structure, Issue/Question, Environment, Cause, Resolution & Metadata)

The Style Guide is part of the Content Standard which describes the writing style for articles (quality criteria, vocab, approved acronyms, file formats, how other articles should be linked, warnings, etc)

Article state is comprised of three metadata fields: article confidence, article visibility, and article governance.

This article gives examples of good and bad knowledge base articles