Missing Content in myUSD Portal

Issue/Question

I cannot find a portlet

Previously had access to a tab in the portal, but now, it is gone

25Live is not showing on home page

Our new employee needs a few more things in her portal.

My “Med school” options/resources in the myU portal are not showing up

Environment

  • myUSD Portal

Cause

 

Resolution

Access to content within the portal is automatically granted based on your role at USD.

Some customization of the Home tab can be done on your own

  1. Click Customize on the right side of the screen
  2. Search for the item you wish to add
  3. Move mouse over the item
  4. Click the Add button that appears
  5. If you think you should have access to content that you cannot get to, please contact the Service Desk for further assistance
    1. Access could be limited or have changed due to permissions via affiliations.

ITS STAFF ONLY

  1. Please see Article Troubleshooting Missing content myUSD Portal
  2. If access was previously available and is no longer, create a ticket for the Development team to diagnose
 
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